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Services
The Auburn Lakeside Cleaners will:
- Set a service time for your cleaning and also
guarantee prompt arrival because we understand the
importance of time management.
- Complete all services described in the service plan
and leave a completed plan with the office manager
or other designated area.
- Use products that you choose and/or purchase; please
have adequate supplies replenished on a weekly
basis.
- Make suggestions with regard to cleaning products
and procedures to ensure prompt and thorough
cleaning of the business.
- Dispose of chemicals in a utility sink or other area
that you designate.
- Bring in mail and newspapers if asked to do so.
- Maintain client keys, service plans, and alarm codes
in a fire proof safe at the residence of owner.
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The Auburn Lakeside Cleaners does not:
- Provide service to businesses with unsupervised pets
(please gate or crate your pet).
- Do not provide services other then items listed in
service guide; please feel free to inquire about
referrals for vendors of other services.
- Operate washing machines, dryers, stoves, trash
compactors, or other electric, gas, or kerosene
appliances.
- Operate your company vehicles.
- Throw circuit breakers or replace fuses.
- Let in service people such as electricians, UPS
drivers, and so forth.
- Access your
phones, computers, filing cabinets or
answering machines.
- Exchange keys with anyone other than the contracted
client.
- Use any chemical cleaning product not specified in
writing.
- Sell or share email addresses, names, or telephone
numbers with any other company or organization.
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Hours of Operation
The Auburn Lakeside Cleaners feel that in the best
interest of all parties to not limit hours of
service with exception of Sunday's. TALC is
generally reserved Sundays as family day ( this can
be negotiated). Business hours are between 9:00 A.M.
And 7:00 P.M, Monday through Friday; E-mail may be
sent at anytime. When phoning or e-mailing
reservations, always wait for a confirmation. Our
general response time is 48 hours. In the case of
contractor being at business after business hours a
cell phone number will be provided to client POC,
for obvious reasons.
Inclement Weather
The Auburn Lakeside Cleaners will provided limited,
delayed, or no service during incidents of inclement
weather.
We will not provide service during extreme weather
conditions such as snow, sleet or ice storms.
Limited delay services may occur in extreme
thunderstorms, dangerously cold or hot conditions,
and in any city or state/declared weather emergency.
All visits during a period of inclement weather will
be on an hourly advisory status depending on the
driving conditions.
Safety
The Lakeside Cleaners asks you to inform all
employees that a cleaning service will be on your
property. Doing so can save the police department,
client and the cleaner from an embarrassing
situation. Please notify TALC in advance of any
service contractors, repair personnel and so forth
who may be working during the time of our service.
TALC then reserves the right to reschedule visits
that coincide with a visit by another service
contractor.
Rates
Initial consultations are free of charge.
Please contact us for an appointment to discuss a
service plan.
Errand/Courier service is available at the current
standard IRS mileage rate of $0.585/mile.
Additional rates on Errand/Courier service may vary,
depending on extent of service.
Reservations
To schedule a weekly visit, please phone or e-mail
your reservation by 9:00 pm. Friday for the
following week. Please note that we do not use cell
phones or pagers within the company unless of
important nature. Always wait for a confirmation via
e-mail or telephone.
We can sometimes accommodate unplanned requests if
we have a cancellation. However, we can rarely do so
with less than 24 hours notice.
Cancellations
Please phone or e-mail (and wait for a confirmation)
for all cancellations.
Cancellations with less than 24 hours notice are
charged the nominal 2 hour rate of $50. The only
exception is inclement weather.
Excessive cancellations with less than 24 hours
notice are subject to cessation of services.
Please be sure of all dates and times when you place
you request.
Billing and Payments
For commercial clients a billing statement will be prepared and sent via e-mail or post. Payments
are typically Net 10. Residential customers are expected
to pay upon receipt of services.
Payment Options
We accept cash, check or money order only.
Late Payments
Payments that are received beyond the due date
listed on your billing statement are subject to late
fees of $1.00 a day (weekends and holidays included)
until the account is brought up to date.
In cases of frequent late payments, The Auburn
Lakeside Cleaners reserves the right to terminate
services.
Additional fees may be imposed for returned checks
and closed accounts. In such cases, you will be
charged $30 for each returned check (that's the
service fee imposed on us by our bank), and any
additional bank fees that are charged to us as well
as daily late fees that accrue until that account is
brought up to date.
Referrals
The Auburn Lakeside Cleaners offers one free session
(up to 3 hours of cleaning) for all completed
referrals committing to three cleanings or more.
This is our way of saying thank you!
General Information
The Auburn Lakeside Cleaners is insured and bonded
by Western World Insurance Company. A copy of
our policy is available upon request.
The Auburn Lakeside Cleaners are registered as a
service provider by the State of New Hampshire. A
copy of our registration is available upon request.
Estimated Task Times take into
consideration:
Cleaning behind heavy objects or several small
objects that may need to be moved.
Thorough indoor window cleaning: inside double-hung
panes, as well as the inward pane.
Any buildup of kitchen grease, hard water and lime
stains, wax residue or pet hair.
Please understand that a thorough cleaning is a
time-consuming process. We give added care and take
precautions with furniture, collectibles, and other
objects.
If you wish to make
a change to the ISP after it has been completed and
signed, please alert The Lakeside Cleaners and allow
48 hours for a second draft to be drawn, reviewed
and signed, and for a copy to be provided to you.
Remember that making changes to an ISP means that
the ETT will change. This make decrease or increase
the time allotment necessary for service provision.
This being said, we encourage you to carefully
review your initial service plan. After the plan has
been accepted we will not perform additional tasks
that are not part of the plan.
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